At CitizenEarth, we believe in creating products thoughtfully rather than producing excess. Many of our products are produced in limited quantities, small batches, or through conscious production practices that help reduce waste and encourage more responsible consumption. This Shipping Policy outlines how CitizenEarth processes, ships, and delivers orders placed through our website. 

 

1. ORDER PROCESSING 

All orders are subject to successful payment verification and product availability. 

Orders are processed within 1-2 business days of payment confirmation and dispatched within 3 weeks of processing.  

Orders placed on weekends, public holidays, or during announced holiday periods will be processed on the next business day. During product launches, promotional campaigns, peak seasons, or unforeseen operational circumstances, processing and dispatch timelines may be extended. 

 

2. SHIPPING TIMELINES – INDIA 

Once dispatched, orders are generally delivered within 6-7 business days, depending on the delivery location, logistics serviceability, weather conditions, and courier partner operations. Certain remote or difficult-to-service locations may require additional delivery time. Delivery timelines are estimates only and are not guaranteed. 

 

3. MADE-TO-ORDER & LIMITED PRODUCTION PRODUCTS 

 Some CitizenEarth products may be: 

• Made-to-order

• Produced in limited batches 

• Produced on demand 

• Restocked periodically 

Such products may require additional production time before dispatch. Where applicable, estimated timelines will be clearly displayed on the relevant product page. By placing an order for such products, you acknowledge and accept the stated production timeline. 

 

4. SHIPPING CHARGES 

Shipping charges, if applicable, will be displayed during checkout before payment is completed. CitizenEarth reserves the right to modify shipping rates at any time. Any applicable shipping promotions or free shipping offers will be subject to specific campaign terms and conditions. 

 

5. ORDER TRACKING  

Once your order has been dispatched, you will receive shipment confirmation through email and/or SMS. 

Tracking information will be shared through our logistics partners and may be used to monitor shipment progress. 

Tracking updates are provided by third-party logistics providers and may occasionally be delayed. 

 

6. DELIVERY ADDRESS 

Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete. 

CitizenEarth shall not be responsible for delivery delays, failed deliveries, or losses resulting from: 

• Incorrect addresses 

• Incomplete addresses 

• Incorrect contact information 

• Customer unavailability  

Additional shipping charges may apply where re-delivery or re-shipment is required. 

 

7. FAILED DELIVERY ATTEMPTS 

If delivery cannot be completed due to:  

• Customer unavailability 

• Incorrect address details 

• Refusal to accept delivery 

• Repeated failed delivery attempts 

 the shipment may be returned to CitizenEarth. 

 CitizenEarth reserves the right to deduct applicable shipping, handling, return-to-origin, and processing charges before issuing any eligible store credit or refund. 

 

8. INTERNATIONAL SHIPPING 

 CitizenEarth ships to customers worldwide. 

International shipping availability may vary depending on the destination country, local laws and regulations, customs requirements, carrier serviceability, and other logistical considerations. While we make every effort to fulfil international orders, CitizenEarth reserves the right to restrict, suspend, or decline shipments to certain destinations where delivery is not reasonably possible or where legal, regulatory, customs, sanctions, carrier, or operational limitations apply.

Customers are responsible for ensuring that products ordered may be legally imported into their destination country and for any applicable customs duties, import taxes, clearance fees, value-added taxes, or other charges imposed by local authorities. 

Delivery timelines for international orders are estimates only and may be affected by customs processing, carrier delays, local regulations, weather conditions, or other circumstances beyond CitizenEarth's reasonable control. 

 

9. CUSTOMS DUTIES, TAXES & IMPORT CHARGES 

International orders are generally shipped on a Delivery Duty Unpaid (DDU)  basis unless otherwise specified. 

Customers are solely responsible for: 

• Customs duties 

• Import taxes 

• VAT 

• GST 

• Clearance fees 

• Brokerage charges 

• Other local government charges 

CitizenEarth is unable to estimate or control these charges. 

Failure to pay customs duties or import charges may result in shipment delays, refusal of delivery, shipment abandonment, or return to origin.

Such circumstances shall not automatically qualify the order for a refund. 

 

10. SHIPPING RESTRICTIONS  

CitizenEarth reserves the right to restrict deliveries to: 

• Certain countries 

• Certain regions 

• Freight forwarding services 

• PO Boxes 

• Military addresses 

• Airports 

• Ports 

• Locations deemed high risk or non-serviceable 

 Additional verification may be required before shipment. 

 

11. RISK OF LOSS 

 Ownership and risk of loss transfer to the customer upon successful delivery of the order to the shipping address provided at checkout. 

 For shipments marked as delivered by the courier partner, CitizenEarth shall not be liable for loss, theft, or misplacement occurring thereafter. 

 

12. FORCE MAJEURE 

 Delivery timelines may be impacted by circumstances beyond CitizenEarth's reasonable control.CitizenEarth shall therefore be under no liability whatsoever to you in the event of non-availability of the Platform and/or any of the Services or any portion thereof, occasioned by an Act of God, war, disease, revolution, riot, civil commotion, strike, lockout, flood, fire, satellite failure, failure of any public utility, man-made disaster, satellite failure or any other cause whatsoever beyond the control of CitizenEarth (including any event which is caused by the failure or non-performance on the part of the Content Owners or the Platform Partners). 

 

13. CONTACT US 

 For shipping-related questions, please contact: 

CitizenEarth Private Limited 

Email: hello@citizenearth.in 

Website: www.citizenearth.in 

Every CitizenEarth product begins its journey with intention. Thank you for supporting slower, more thoughtful consumption.