FAQ

CitizenEarth is a global sustainable fashion and lifestyle brand, storytelling platform, and community created to rekindle humanity's connection with nature.

Born from journeys to the Arctic and Antarctica, CitizenEarth exists to inspire curiosity, wonder, responsibility, and action through design, storytelling, experiences, and community.

CitizenEarth is built around three things: design, storytelling, and community.

We create products inspired by the natural world, publish stories through CitizenEarth Commons, and bring together curious people through the CitizenEarth Circle.

Fashion is part of what we do. Building deeper connections between people and the planet is why we exist. 

CitizenEarth Commons is our storytelling platform.

It is home to expedition stories, articles, photography, films, field notes, reflections, and conversations exploring our relationship with the natural world.

Think of it as a place for curiosity.

The CitizenEarth Circle is our global community of explorers, creators, entrepreneurs, scientists, artists, adventurers, storytellers, and lifelong learners.

Members receive access to community gatherings, experiences, early product launches, exclusive content, special offers, behind-the-scenes stories, and opportunities to connect with remarkable people from around the world. 

Anyone can apply. Not everyone is selected.

The Circle is intentionally curated because we are building a community, not an audience. We are built by people who believe there is still wonder worth protecting and a future worth building. 

Every collection begins with a place, a landscape, an ecosystem, a species, or a story.

The polar regions, oceans, forests, mountains, deserts, rivers, and wildlife all shape what we create. The natural world is both our inspiration and our greatest teacher.

We believe sustainability is a commitment, not a marketing claim.

Our focus is on creating products with greater intention, longer lifespans, responsible materials, thoughtful production practices, and reduced waste. We are constantly learning, improving, and challenging ourselves to do better.

Depending on the collection, we work with materials such as bamboo-based fabrics, repurposed denim, recycled materials, plant-derived alternatives, and other thoughtfully sourced materials.

Material details can always be found on individual product pages.

We don't aim to make the most products. We aim to make products worth keeping.

Every CitizenEarth piece combines thoughtful design, carefully selected materials, skilled craftsmanship, and small-batch production. We intentionally avoid the cycle of overproduction and constant discounting that has become common in fashion.

Our focus is simple: create fewer, better things that carry meaning, last longer, and earn their place in your life.

Absolutely! We strive for global impact. CitizenEarth ships both within India and internationally. Shipping rates and delivery timelines are calculated at checkout based on your location.

Orders are typically dispatched within 2-3 weeks. Once your order is on its way, you'll receive tracking details so you can follow its journey.

We do not offer returns.

One of the largest hidden environmental costs in fashion comes from reverse logistics, additional transportation, repackaging, and unnecessary waste created by products travelling back and forth across supply chains. We encourage mindful purchasing and provide detailed product and sizing information to help you make an informed decision before ordering.

We understand it can get tricky to get your perfect size the first time. We offer size exchanges, subject to availability. If you're unsure about sizing before placing an order, our team is always happy to help you find the right fit.

If your item arrives damaged, defective, or incorrect, please email us with photos and videos of your product within 24 hours of delivery. Depending on the situation, we may arrange a replacement, repair, exchange, or issue store credit.

CitizenEarth was built around the idea of buying with intention.

Across the industry, a significant number of COD orders are never accepted, resulting in products travelling long distances only to return to warehouses. That journey creates unnecessary transportation, packaging waste, and avoidable emissions.

By operating on prepaid orders, we encourage more considered purchasing decisions and help reduce avoidable movement across the supply chain. It also allows us to focus our resources where they matter most: creating better products, better experiences, and a stronger community.

We understand that online shopping requires trust. That's why we're committed to providing detailed product information, transparent communication, secure payment options, and responsive customer support every step of the way.

However you want to! Wear the stories. Read the Commons. Join the Circle. Attend an event. Share the mission. Spend more time in nature. Bring someone else along. Every meaningful connection with the natural world helps move the mission forward.

Still have a question?

We'd love to hear from you. Reach out to us at hello@citizenearth.in and a member of the CitizenEarth team will get back to you as soon as possible. Because great conversations often lead to great adventures.