Last Updated: July 2, 2026

At CitizenEarth, we believe trust is earned through transparency. 

This Privacy Policy explains how CitizenEarth, operated by CitizenEarth Private Limited ("CitizenEarth", "we", "our", or "us"), collects, uses, stores, protects, shares, and otherwise processes your personal information when you access our website, purchase our products, participate in our community, attend our experiences, subscribe to our communications, or otherwise interact with us. 

By visiting our platform, providing your information or availing out product/service, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy.  

1. WHO WE ARE 

CitizenEarth is a purpose-driven brand focused on products, storytelling, community, experiences, and initiatives that seek to rekindle humanity's bond with nature. 

This Privacy Policy applies to:
www.citizenearth.in 

• CitizenEarth Circle
• CitizenEarth events and experiences 
• CitizenEarth newsletters 
• Customer support interactions 
• CitizenEarth social media campaigns 
• CitizenEarth applications, forms, surveys, and memberships 
• Any other services operated by CitizenEarth  

2. INFORMATION WE COLLECT 

• 2. INFORMATION WE COLLECT 
• The information we collect depends upon how you interact with CitizenEarth, including through our website, products, community initiatives, events, experiences, newsletters, applications, surveys, campaigns, and customer support channels. 
• While certain areas of our website may be accessed without providing personal information, some services, purchases, registrations, memberships, applications, events, and community initiatives require the submission of personal information. Where practical, we will indicate which information is required and which information is optional. You may choose not to provide certain information; however, doing so may limit your ability to access specific products, services, programmes, features, or experiences. 
• We may collect, store, and process information that you voluntarily provide to us, as well as information generated through your interactions with our website, products, services, community initiatives, events, experiences, communications, and digital platforms. 
• We may also analyse information relating to customer preferences, purchasing behaviour, website interactions, community engagement, event participation, and other interactions with CitizenEarth. This helps us better understand our audience, improve our products and services, enhance user experience, develop new initiatives, evaluate community programmes, measure campaign effectiveness, and support the ongoing growth of CitizenEarth. 
• Where appropriate, information may be aggregated, anonymised, or de-identified and used for analytics, reporting, research, strategic planning, product development, impact measurement, and business improvement purposes. 
• CitizenEarth does not sell, rent, or commercially trade personal information to third parties. 

A. Information You Provide Directly 

• When you make a purchase, create an account, join the CitizenEarth Circle, subscribe to our communications, participate in an event, apply for a programme, complete a survey, contact us, or otherwise engage with CitizenEarth, we may collect: 
• Identity Information 
• Full name 
• Date of birth (if voluntarily provided) 
• Gender (if voluntarily provided) 
• Nationality (if voluntarily provided) 
• Contact Information 
• Email address 
• Phone number 
• Billing address 
• Shipping address 
• Account Information 
• Username 
• Login credentials 
• Preferences 
• Communication settings 
• Transaction Information 
• Order history 
• Purchase information 
• Payment confirmations 
• Refund requests 
• Exchange requests 
• Community Information 
• CitizenEarth Circle applications 
• Membership information 
• Community interests 
• Event registrations 
• Volunteer applications 
• Ambassador programme applications 
• Survey responses 
• Workshop participation 
• Programme participation history 
• Communication Information 
• Messages sent to CitizenEarth 
• Customer support requests 
• Feedback submissions 
• Testimonials 
• Reviews 
• Survey responses 
• Correspondence through email, forms, social media, or other communication channels 
• CitizenEarth may retain records of communications where reasonably necessary to provide services, respond to enquiries, improve operations, maintain records, comply with legal obligations, protect our rights, or resolve disputes. 

B. Information Collected Automatically 

• When you browse our website, interact with our content, subscribe to our communications, or engage with our digital platforms, we may automatically collect: 
• Device Information 
• Device type 
• Operating system 
• Browser type 
• Browser version 
• Technical Information 
• IP address 
• Time zone settings 
• Device identifiers 
• Session identifiers 
• Website Activity Information 
• Pages viewed 
• Products viewed 
• Search activity 
• Time spent on pages 
• Clickstream behaviour 
• Cart activity 
• Website interactions 
• Navigation patterns 
• Marketing Information 
• Referral sources 
• Advertising interactions 
• Campaign engagement 
• Newsletter engagement 
• Content engagement 
• Traffic sources 

C. Information Collected Through Cookies 

• CitizenEarth uses cookies and similar technologies to improve website functionality, personalise user experiences, analyse website traffic, understand audience engagement, maintain secure user sessions, and improve the performance of our communications and marketing activities. 
• Cookies may help us: 
• Remember your preferences and settings 
• Maintain secure user sessions 
• Improve website functionality 
• Analyse website performance 
• Understand visitor behaviour 
• Measure campaign effectiveness 
• Personalise content and recommendations 
• Some cookies may be provided by trusted third-party service providers, including analytics and advertising partners such as Google Analytics and Meta. 
• You may control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality and user experience. 
• By using our website, you consent to the use of cookies, analytics tools, and similar technologies as described in our Cookie Policy. 
• Please refer to our Cookie Policy for additional information. 

D. Information Received From Third Parties 

• CitizenEarth may receive information from trusted third-party providers and partners, including: 
• Payment Providers 
• To verify transactions and process payments. 
• Logistics and Fulfilment Partners 
• To facilitate deliveries, shipment tracking, returns, and customer support. 
• Analytics Providers 
• To understand website usage, audience engagement, and platform performance. 
• Marketing and Advertising Platforms 
• To measure campaign effectiveness, audience engagement, and marketing performance. 
• Social Media Platforms 
• When you interact with CitizenEarth content, campaigns, communities, advertisements, or social media channels.  

3. HOW WE USE YOUR INFORMATION 

CitizenEarth uses personal information to operate, improve, and protect its products, services, community initiatives, events, experiences, and digital platforms. 

We may use your information for the following purposes: 

Orders and Transactions 

• Confirm purchases 
• Process payments 
• Deliver products 
• Manage returns and exchanges 
• Provide customer support relating to orders 
• Prevent fraudulent transactions 

Account Management 

• Create and maintain user accounts 
• Authenticate users 
• Manage account preferences 
• Provide customer support 

Community and Programme Management 

• Process CitizenEarth Circle applications 
• Facilitate memberships and community participation 
• Manage workshops, events, and experiences 
• Coordinate volunteer, ambassador, and community initiatives 
• Evaluate applications and programme participation 
• Communicate with applicants, members, and participants 

Communications 

• Send order updates 
• Send delivery notifications 
• Respond to enquiries 
• Provide customer support 
• Share important account, programme, or service-related information 

Marketing and Communications 

Where permitted by law or where consent has been provided, CitizenEarth may communicate with you regarding: 

• Newsletters 
• Product launches 
• Community updates 
• Event invitations 
• Campaign announcements 
• Educational content 
• Storytelling content 
• Brand updates 

You may unsubscribe from marketing communications at any time. 

Research, Analytics, and Improvement 

CitizenEarth may analyse information relating to customer preferences, purchasing behaviour, website interactions, community engagement, event participation, and other interactions with our products, services, content, and platforms. 

This information helps us: 

• Improve products and services 
• Improve website functionality 
• Enhance customer experience 
• Develop new programmes and initiatives 
• Understand audience interests 
• Measure campaign effectiveness 
• Improve community experiences 
• Conduct internal research and business analysis 

Where appropriate, CitizenEarth may use aggregated, anonymised, or de-identified information for analytics, reporting, research, planning, product development, impact measurement, and business improvement purposes. 

Security and Protection 

We may use personal information to: 

• Detect suspicious activity 
• Prevent fraud and misuse 
• Maintain platform integrity 
• Protect users, customers, members, and systems 
• Investigate violations of our policies, agreements, or applicable laws 

Legal Compliance
We may use personal information to: 

• Comply with legal and regulatory obligations 
• Respond to lawful requests from courts, regulators, or government authorities 
• Resolve disputes 
• Enforce our agreements, policies, and terms 
• Protect the rights, property, safety, and security of CitizenEarth, its users, community members, customers, partners, and the public 

Links to Other Websites 

Our website, communications, or content may contain links to third-party websites, applications, platforms, or services. Such third parties operate independently and may collect information in accordance with their own privacy policies and practices. 

CitizenEarth does not control and is not responsible for the privacy practices, content, products, services, or policies of external websites. We encourage users to review the privacy policies of any third-party websites before providing personal information. 

Data Security 

CitizenEarth implements reasonable technical, administrative, and organisational safeguards designed to protect personal information from unauthorised access, disclosure, alteration, misuse, or destruction. 

Security measures may include secure servers, access controls, encryption technologies, monitoring systems, payment security protocols, and internal confidentiality procedures. 

While we take reasonable steps to protect information entrusted to us, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, CitizenEarthcannot guarantee absolute security, and users acknowledge the inherent risks associated with transmitting information over the internet. 

Users are responsible for maintaining the confidentiality of their account credentials and login information. 

Marketing Preferences and Opt-Out 

Users may choose to opt out of receiving non-essential marketing and promotional communications from CitizenEarth at any time by: 

• Clicking the unsubscribe link included in our communications; 
• Updating communication preferences where available; or 
• Contacting CitizenEarth directly. 

Please note that service-related communications, order updates, account notifications, event information, programme updates, and other transactional communications may continue where necessary. 

Children's Privacy 

CitizenEarth does not knowingly collect personal information from individuals under the age of eighteen (18) without the consent of a parent or legal guardian. 

If we become aware that personal information relating to a minor has been collected without appropriate authorisation, we will take reasonable steps to delete such information. 

Where a user provides information relating to a minor, the user represents that they have the legal authority to provide such information and consent to its use in accordance with this Privacy Policy. 

Data Retention 

CitizenEarth retains personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, protect our rights, and support legitimate business operations. 

Where appropriate, CitizenEarth may retain anonymised or aggregated information for research, analytics, reporting, historical reference, and business improvement purposes. 

Your Rights 

Subject to applicable law, you may have the right to: 

• Access personal information held about you; 
• Request correction of inaccurate or incomplete information; 
• Request deletion of personal information; 
• Withdraw consent where processing is based on consent; 
• Object to or restrict certain processing activities; and 
• Request a copy of your personal information. 

CitizenEarth may request verification of identity before processing such requests. 

Where consent has been provided, you may withdraw consent at any time by contacting CitizenEarth. Withdrawal of consent will not affect the lawfulness of processing carried out prior to withdrawal and may limit CitizenEarth's ability to provide certain products, services, programmes, or experiences. 

Your Consent 

By accessing our website, creating an account, purchasing products, submitting applications, joining community initiatives, attending events, subscribing to communications, or otherwise providing personal information to CitizenEarth, you consent to the collection, use, storage, disclosure, and processing of such information in accordance with this Privacy Policy and applicable law. 

If you provide personal information relating to another individual, you represent that you have the authority to do so and to permit CitizenEarth to use that information in accordance with this Privacy Policy. 

Where permitted by applicable law and subject to your communication preferences, CitizenEarth may contact you by email, telephone, SMS, messaging applications, or other communication channels regarding products, services, events, community initiatives, campaigns, applications, memberships, and updates.  

4. LEGAL BASIS FOR PROCESSING 

Where required under applicable data protection and privacy laws, CitizenEarth processes Personal Information on one or more of the following legal bases: 

• Your consent; 
• The performance of a contract or the taking of steps prior to entering into a contract; 
• Compliance with legal, regulatory, or statutory obligations; 
• CitizenEarth's legitimate business interests, provided such interests do not override your applicable rights and freedoms; 
• The establishment, exercise, or defence of legal claims; and 
• The protection of the rights, property, safety, security, or vital interests of CitizenEarth, its users, customers, community members, partners, or third parties. 

Where processing is based on your consent, you may withdraw such consent at any time, subject to applicable law and any lawful basis permitting continued processing. 

5. PAYMENT INFORMATION 

CitizenEarth does not collect, store, or retain complete credit card, debit card, net banking credentials, UPI PINs, CVV numbers, or other sensitive payment authentication data on its systems, except as may be necessary to facilitate transactions in accordance with applicable law and industry standards. 

All payments are processed through independent third-party payment gateways, payment processors, banking partners, and financial institutions that employ their own security, privacy, and compliance measures. 

In connection with payment processing, such third-party providers may collect, process, store, verify, and transfer payment-related information in accordance with their respective privacy policies, terms of service, and regulatory obligations. CitizenEarth does not control and is not responsible for the privacy, security, availability, or practices of such third-party payment providers. 

By making a purchase, you acknowledge and agree that payment processing may be subject to the terms, conditions, and privacy policies of the applicable payment provider. 

CitizenEarth encourages users to review the privacy policies and terms of use of any payment provider before completing a transaction. To the fullest extent permitted by law, CitizenEarth shall not be liable for any loss, unauthorised transaction, security breach, payment failure, processing delay, or other issue arising from the acts, omissions, or systems of third-party payment providers.  

6. HOW WE SHARE INFORMATION 

CitizenEarth does not sell, rent, trade, or commercially monetize your personal information. 

We may share information only in the following circumstances: 

Service Providers 

We may share information with trusted partners who assist us in operating our business, including: 

• Website hosting providers 
• Payment processors 
• Logistics providers 
• Email communication platforms 
• Analytics providers 
• Customer support providers 
• Technology vendors 

These partners receive only the information necessary to perform their services.  

Legal Requirements 

We may disclose information when required by: 

• Applicable law 
• Court orders 
• Government authorities 
• Regulatory bodies 

or where disclosure is necessary to: 

• Protect rights 
• Prevent fraud 
• Investigate violations 
• Protect users or the public  

Business Transactions 

In connection with: 

• Mergers 
• Acquisitions 
• Investments 
• Corporate restructuring 
• Asset transfers 

personal information may be transferred as part of the transaction, subject to applicable legal requirements.  

7. INTERNATIONAL DATA TRANSFERS 

CitizenEarth may transfer, store, access, process, or otherwise handle Personal Information in countries other than the country in which the information was originally collected, including through its affiliates, service providers, cloud infrastructure providers, technology partners, payment processors, logistics providers, and other third-party service providers. 

Such countries may have data protection, privacy, or security laws that differ from those of your jurisdiction and may not provide the same level of protection as the laws of your country of residence. 

Where Personal Information is transferred across borders, CitizenEarth will take reasonable and appropriate measures to ensure that such transfers are conducted in compliance with applicable data protection and privacy laws and that appropriate safeguards are implemented to protect Personal Information. Such safeguards may include contractual protections, data processing agreements, technical and organisational security measures, adequacy determinations, consent mechanisms, or other lawful transfer mechanisms recognised under applicable law. 

By using CitizenEarth's services, platforms, products, events, programs, or community initiatives, you acknowledge and understand that your Personal Information may be transferred to, processed in, and accessed from jurisdictions outside your country of residence, subject to applicable legal requirements. 

Nothing in this Policy shall be construed as limiting CitizenEarth's ability to transfer Personal Information where such transfer is required or permitted by applicable law, regulatory requirements, judicial orders, governmental authorities, or legitimate business operations  

8. DATA RETENTION 

We retain personal information only for as long as necessary to: 

• Provide our services 
• Complete transactions 
• Fulfil contractual obligations 
• Comply with legal requirements 
• Resolve disputes 
• Enforce agreements 

Retention periods vary depending upon the nature of the information and applicable legal obligations. 

When information is no longer required, we will securely delete, anonymize, or destroy it.  

9. DATA SECURITY 

CitizenEarth takes reasonable technical, administrative, and organizational measures to protect personal information. 

Security measures may include: 

• Secure servers 
• Access controls 
• Encryption technologies 
• Payment security protocols 
• Monitoring systems 
• Internal confidentiality controls 

While we strive to protect your information, no method of transmission or storage can be guaranteed to be completely secure. Accordingly, CitizenEarth cannot guarantee absolute security. 

10. MARKETING COMMUNICATIONS 

You may choose to receive marketing communications from CitizenEarth. 

You may unsubscribe at any time by: 

• Clicking the unsubscribe link in emails. 
• Updating communication preferences. 
• Contacting CitizenEarth directly. 

Please note that transactional communications relating to orders, deliveries, accounts, events, or service updates may continue even if marketing communications are disabled. 

11. USER-GENERATED CONTENT 

Information voluntarily shared through: 

• Reviews 
• Testimonials 
• Comments 
• Community submissions 
• Event participation 
• Public forums 

may become publicly visible. 

Please exercise caution when sharing personal information in public spaces. 

CitizenEarth is not responsible for how other individuals may use publicly available information.  

12. PHOTOGRAPHY, FILMING AND EVENT CONTENT 

CitizenEarth regularly documents events, experiences, workshops, community gatherings, expeditions, campaigns, and related activities. 

By attending a CitizenEarth event or experience, you acknowledge that photographs, videos, audio recordings, interviews, testimonials, or related content may be captured. 

Such content may be used for: 

• Marketing 
• Storytelling 
• Editorial purposes 
• Educational initiatives 
• Social media 
• Community communications 
• Commercial purposes 

Where legally required, additional consent may be obtained.  

13. THIRD-PARTY WEBSITES 

Our website may contain links to third-party websites or services. 

To operate our website, process transactions, fulfil orders, communicate with our community, and improve our services, CitizenEarth works with trusted third-party service providers. 

These providers may process certain personal information on our behalf and only to the extent necessary for the services they provide. 

CitizenEarth is not responsible for the privacy practices, content, or policies of external websites. 

Users are encouraged to review the privacy policies of third-party services independently. 

1. Shopify 

CitizenEarth's website and online store are hosted on Shopify Inc. 

Shopify provides the e-commerce platform that enables us to offer products, services, and experiences through our website. Information submitted through our website may be stored through Shopify's data storage systems, databases, and applications. 

For additional information, please refer to Shopify's Privacy Policy. 

2. Razorpay 

Payments made on CitizenEarth are processed through Razorpay Software Private Limited. 

Razorpay may collect and process payment-related information in accordance with applicable financial regulations and its own privacy practices. 

CitizenEarth does not store complete credit card details, debit card details, banking credentials, UPI credentials, CVV numbers, or other sensitive payment information. 

For additional information, please refer to Razorpay's Privacy Policy. 

3. Shiprocket 

Order fulfilment, shipment processing, delivery tracking, and logistics services may be facilitated through Shiprocket and its network of logistics partners. 

To complete deliveries, CitizenEarth may share information including: 

• Name 
• Shipping address 
• Phone number 
• Email address 
• Order details 

For additional information, please refer to Shiprocket's Privacy Policy. 

4. Mailchimp 

CitizenEarth uses Mailchimp for newsletters, email communications, community updates, event invitations, subscriber management, and marketing campaigns. 

If you subscribe to our mailing list or opt into communications, your information may be stored and processed through Mailchimp. 

You may unsubscribe from marketing communications at any time through the unsubscribe link included in our emails. 

For additional information, please refer to Mailchimp's Privacy Policy. 

5. Google Analytics 

CitizenEarth uses Google Analytics to understand how visitors interact with our website and to improve website functionality and user experience. 

Google Analytics may collect information relating to: 

• Device type 
• Browser information 
• Geographic region 
• Website activity 
• Session duration 
• Traffic sources 
• Website engagement metrics 

This information is generally aggregated and helps us understand website performance and visitor behaviour. 

For additional information, please refer to Google's Privacy Policy. 

6. Meta Pixel 

CitizenEarth uses Meta Pixel and related Meta Business tools to measure advertising effectiveness, understand audience engagement, improve marketing performance, and deliver more relevant content and advertisements. 

Meta may collect information regarding: 

• Website visits 
• Product views 
• Purchase activity 
• Advertising interactions 
• Event registrations 
• Website engagement 

This information may be used to create audience insights, measure campaign performance, and improve user experience. 

For additional information, please refer to Meta's Privacy Policy. 

Changes to Service Providers 

CitizenEarth may update, replace, add, or remove third-party service providers from time to time as our business evolves. 

Any material changes will be reflected through updates to this Privacy Policy. 

14. COMMUNITY APPLICATIONS AND MEMBERSHIP DATA 

CitizenEarth may collect information submitted through applications, surveys, membership forms, volunteer opportunities, ambassador programmes, event registrations, workshops, community initiatives, and related experiences. 

This information may include: 

• Personal details 
• Professional background 
• Areas of interest 
• Creative submissions 
• Responses to application questions 
• Community participation history 
• Event attendance records 
• Programme engagement information 

Such information is used solely for evaluating applications, facilitating community engagement, curating experiences, improving programmes, communicating with applicants and members, and strengthening the CitizenEarth community. 

Submission of an application does not guarantee selection, membership, participation, invitation, or acceptance into any CitizenEarth initiative. 

CitizenEarth may retain application records and related information for future opportunities, programme evaluation, and community development purposes, unless deletion is requested and required under applicable law. 

15. USER-GENERATED CONTENT 

Information voluntarily shared through: 

• Reviews 
• Testimonials 
• Comments 
• Community submissions 
• Event participation 
• Public forums 
• Creative contributions 
• Campaign participation 

may be displayed, reproduced, edited for clarity, shortened, or otherwise used by CitizenEarth in connection with its products, services, community initiatives, editorial content, and marketing activities. 

Where practical, reasonable efforts will be made to preserve the original meaning and intent of the content. 

If you have concerns regarding the use of a review or testimonial you have submitted, please contact us  

Please exercise caution when sharing personal information in public spaces. 

CitizenEarth is not responsible for how other individuals may use publicly available information.  

16. PHOTOGRAPHY, FILMING AND EVENT CONTENT 

CitizenEarth regularly documents events, experiences, workshops, community gatherings, expeditions, campaigns, volunteer initiatives, talks, and related activities. 

By attending or participating in a CitizenEarth event, experience, workshop, community gathering, or initiative, you acknowledge that photographs, videos, audio recordings, interviews, testimonials, and related content may be captured. 

Such content may be used by CitizenEarth for: 

• Marketing and promotional activities 
• Storytelling initiatives 
• Editorial content 
• Educational programmes 
• Social media communications 
• Community communications 
• Website content 
• Public relations activities 
• Commercial purposes 

CitizenEarth may feature participants, members, volunteers, ambassadors, customers, speakers, collaborators, and event attendees across its websites, social media platforms, newsletters, films, campaigns, reports, presentations, and marketing materials. 

By participating in CitizenEarth events and experiences, attendees grant CitizenEarth the right to use such content without additional compensation unless otherwise agreed in writing. 

Where required by applicable law, additional consent may be obtained. 

17. THIRD-PARTY WEBSITES 

Our website may contain links to third-party websites, platforms, applications, or services. 

CitizenEarth does not control and is not responsible for the privacy practices, content, policies, products, or services of external websites. 

Users are encouraged to review the privacy policies of third-party services independently before providing personal information. 

18. CHANGES TO THIS PRIVACY POLICY 

CitizenEarth may update this Privacy Policy periodically to reflect operational, legal, regulatory, or technological changes. 

Updated versions will be posted on the website together with a revised "Last Updated" date. 

Continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy. 

19. CONTACT US 

For questions regarding this Privacy Policy or requests relating to your personal information, please contact: 

CitizenEarth Private Limited 

Email: hello@citizenearth.in
Website: www.citizenearth.in 

We are committed to handling your information responsibly, transparently, and securely.